Return & Refund Policy – D.

Effective Date: August 6, 2026

At D., customer satisfaction is our priority.

Return Eligibility

You may request a return within 7 days of receiving your order if:

The shoes are unused.
The shoes are in their original condition.
The original box, packaging, and tags are included.
You received a damaged or defective product.

Non-Returnable Items

Returns will not be accepted if:

The shoes have been worn or used.
The product has been damaged due to customer misuse.
The return request is made after 7 days of delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos. We will review your request and arrange a replacement or refund where applicable.

Refunds

Once the returned item is inspected and approved, your refund will be processed. Refunds for Cash on Delivery orders will be issued via bank transfer or another mutually agreed payment method.

Return Shipping

If the return is due to our mistake or a defective product, D. will cover the return shipping costs. If the return is for any other approved reason, the customer may be responsible for return shipping charges.